A friend recently told me about a construction project where unexpected changes and unclear responsibilities created tension between the parties involved. It made me realise how easily small misunderstandings can grow when nobody keeps track of decisions and supporting documents. I would like to learn more about Claims Management and how teams can handle these situations more effectively. Is regular communication enough, or should project managers follow a more structured process from the beginning? If you have experience with construction claims, what practical steps would you recommend to keep disagreements under control?